How it works
A problem in public space stays on the map until the people who pass by confirm it is fixed. Nobody closes a case alone — not the reporter, not the responsible service, not us.
This app is not for emergencies. Gas, fire, injuries: call the emergency services now.
1. The path of a case
- ReportedA citizen reports it on the spot, from a phone: a photo taken in the app, pinned where it was taken (to within 30 m) — no address to type. Before anything is sent, AI blurs faces, number plates and other personal details and recognises the type of problem; the reporter confirms what AI saw or picks it themselves, and can add where exactly (“under the bridge, park side”). It is on the map at once. Others join (“Me too”) and say it is still there. On a computer you can view and share the map, but not report.
- AcknowledgedThe responsible service acknowledges it or plans the work. The first service to act takes the case — from then on only that service.
- Reported as fixedThe service reports the fix with an after photo, or the reporter does on the spot. People who joined can after 72 hours (12 hours for quick fixes such as an overflowing bin), with an established account only.
- FixedPeople confirm: the reporter, or two people — those who joined from anywhere, anyone else with an established account on the spot (within 50 m). Or nobody objects for 21 days.
2. What Fixety does with your report
Fixety is the app’s follow-up assistant. It takes over every case the moment it is sent, and does not let go until people on the spot confirm the fix.
- Finds who is responsible. The municipality, the utility, the roads authority. In a town that is new to us, Fixety looks the service up on official websites — a person on our team checks it before the first e-mail. Then it learns from every answer.
- Writes to them. One clear e-mail per service each working day, with the photo and the place. One click to answer: ours, on it, fixed, not ours. The case says to whom and when it was sent.
- Keeps chasing. Reminders after 3, 7, 14 and 30 days, then every month, until it answers. Where the law sets a deadline, Fixety quotes it — word for word.
- Reads their replies. When a service answers by e-mail — “on it”, a date, “fixed”, “not ours” — Fixety reads it and updates the case. Anything unclear goes to a person.
- Keeps you posted. You hear when it was sent, when they answered and when Fixety had to remind them. Know the right service, or think it went to the wrong one? Say so on the case — Fixety checks it against official sources.
Fixety never reveals who reported, never threatens and takes no sides. Every e-mail to a service is signed by a person on our team.
3. Independent and neutral
No parties, no campaigns, no political money. Accounts are offered to every service alike, free, whoever runs the town, and every service is described by what it did itself — never ranked. The record of every case stays when administrations change. Fixety is made by Innovatica.
4. Who is who
Citizen
Everyone who signs in. Report a problem you are standing next to, join someone else’s report (“Me too”) and say whether it is still there. On cases you reported or joined, say it has been fixed, confirm or question someone else’s fix, and reopen it if the problem comes back. After a few accepted reports your account is established and can do this on other cases too. You cannot hide or delete anyone else’s content, and nobody — not even the services — sees who reported.
Responsible service
For staff of a body that fixes problems in public space (for example the water utility or the city services); the service is named on the account. You can acknowledge a case, say when it will be fixed, decline it with a public reason, and report it fixed with a photo. Your fix still has to be confirmed by people on the spot, or go unchallenged for 21 days. Once your service is the first to act on a case it is your service’s — other services cannot act on it, and only review can move it. You cannot remove a case or a photo, change what citizens wrote, or see who reported.
Reviewer
A neutral person from the Fixety team who keeps the map safe: looks at new accounts’ photos before they are public, keeps or takes down photos people report, removes reports that break the rules, corrects a wrong problem type, moves a case to the right service, and settles cases stuck between “fixed” and “not fixed”. Every ruling is public with a reason and signed “Review”, never with a name. Reviewers do not work for a service or a party in a town where the app is live.
Administrator
Everything a reviewer does, plus the accounts: gives and removes roles, links staff to their service, marks seeding volunteers, puts an account’s photos under review, teaches the search new words, and handles formal legal requests. Only administrators see e-mail addresses. There is always at least one administrator.
Two options an administrator sets, not roles: seeding volunteer (no daily limit, photos public at once, for the team that maps existing problems before a launch) and check every photo first (for 30 days every photo from the account waits for a reviewer before it is public; also set automatically when an established account’s report is removed). An account becomes established after three accepted reports or reported fixes, disputes and reopenings, or after 14 days and one of them.
How a service gets an account. You cannot take a service account yourself in the app: you write to us from an official address (For responsible services), we check that the service exists and that you work there (public register, a call to the number on the service's website), and an administrator links your account to the service. Free addresses (gmail, yahoo…) cannot be a service's address. The account is the service's; staff are never named in a case's history. A service reports a fix with a photo, and it becomes “fixed” only when people on the spot confirm it, or after 21 days without a dispute — a service cannot close a case alone. Services join town by town, free, whoever runs the town.
5. Why it is hard to rig
- Nobody closes a case alone. A fix is a claim with a photo; it counts only when the people who reported the problem agree, or when 21 days pass with nobody on the spot objecting.
- Staff of a service never confirm their own service’s fix — not even on a problem they reported themselves. Every action by a service is signed with the service’s name and stays in the history.
- New accounts cannot outvote the people on the spot: someone who did not join confirms or disputes only with an established account and on the spot. Two accounts acting from one device lock the case until review looks.
- You can add a short “Where exactly?” note to a report (up to 80 characters, only the place — e.g. under the bridge or on it); an AI checks it, and one it is unsure about is looked at by a reviewer first. New accounts’ photos are always looked at by a reviewer first; every review ruling is public, with a reason. Nobody sees who reported what — not even the services.
6. Photos, and what is public
Before sending, AI blurs faces, number plates and the other personal details on our list; tap the photo to blur anything else. Anyone can report misuse — with the button on the case or, without an account, with a takedown request. What happened and when is public (the date, no time); who did what shows only as “reporter”, “citizen 2”, the service’s name or “review” — labels that hold for that one case. Details: Privacy notice, Terms of use.
Photos with each step. A photo taken with “It's fixed”, “Not fixed” or “Broken again”, and a service's after-photo, are in the case's history. Before sending, AI blurs faces, plates and phone numbers; the photo is then public. If that check does not work, only the people on the case, the service and the reviewers see it.
Case history · example
- reporter · Reported
- citizen · Someone else reported the same
- responsible service · Service: acknowledged
- responsible service · Reported as fixed
- reporter · Fix confirmed
7. Every state
| State | What it means | Who changes it |
|---|---|---|
| Reported | The problem is reported and exists. | A citizen reports it; “Me too” and “still there” keep it alive. |
| Acknowledged | A service has taken the case, maybe planned the work. | The responsible service. If it reports no fix for 30 days, the case says so. |
| Reported as fixed | Someone says it is fixed — waiting for confirmation. | The service (after photo), or the reporter and people who joined (photo on the spot). |
| Fixed | The fix is confirmed. | The reporter, two people, 21 days without objection, or a review ruling. It can be reopened within 60 days. |
| Declined | The service declined with a public reason. The case stays on the map. | The responsible service. “Not our responsibility” returns it for the right service. |
| Inactive | Nobody has confirmed it is still there for a long time (twice the usual time, e.g. 120 days for a pothole). | Time, or everyone who followed it left and no service has answered yet; any new confirmation or “Me too” brings it back. |
| Locked | Waiting for a review ruling. | After two rounds of “fixed / not fixed”, when two accounts act from one device, or by review. The ruling is public, with a reason. |
| Removed | No longer on the map. | Review, when a report breaks the rules (public reason), or the reporter withdraws their report (a mistake, not really a problem, a duplicate) while nobody has joined it and no service has answered. |
The days are counted. Every case says when it was first reported and how many days it has waited, for example “Reported 63 days ago. Still not fixed.” The count runs from the first report and does not restart when a case is reopened; it stops only when people on the spot confirm the fix — “reported as fixed” does not stop it. A service is named only for what it did itself (took the case, scheduled it, declined it with a reason, reported a fix). After 30 days the number stands out, after 90 more so. In “All reports”, the “Longest waiting” order shows what has waited longest.
Leaving a case. If you think something will not be fixed, or you no longer care, tap “Leave this case”: you get no more updates and are no longer counted among the people on it. The case stays public for others, and the days keep counting — leaving does not erase the problem. If you were the last one following it and no service has answered, it becomes “Inactive”; anyone passing by can revive it. Come back any time with “Me too”. Withdrawing is different: only for a mistake, a report that is not really a problem, or a duplicate, while nobody has joined — a withdrawn report leaves the map.
8. Who can do what
| What is allowed | Citizen | Responsible service | Reviewer | Administrator |
|---|---|---|---|---|
| Report a problem on the spot | ✓ | ✓ also from a computer | ✓ also from the gallery or map | ✓ as a reviewer |
| “Me too” and “still there” | ✓ | — | — | — |
| Report it fixed | the reporter; people who joined (established account, after 72 h) | ✓ with an after photo | — | — |
| Confirm or dispute a fix | ✓ | — | — | — |
| Acknowledge, plan, decline with a reason | — | ✓ on its own service’s cases | — | — |
| Correct the problem type | on own report; others suggest | suggests | ✓ | ✓ |
| Review photos, remove reports | — | — | ✓ | ✓ |
| Settle a locked case | — | — | ✓ | ✓ |
| Move a case to another service | — | — | ✓ | ✓ |
| Accounts and roles; e-mail addresses | — | — | — | ✓ |
On a report they filed themselves everyone — staff included — acts as a citizen: they can withdraw, confirm or dispute it, but never act on it as a service or a reviewer.
9. Warnings and bans for misuse
- Anyone can flag a report (“Report misuse”). A flag only brings the report to a reviewer — a group cannot get anyone banned.
- If a reviewer removes a report as misuse (fake, a joke, offensive), the reporter moves one step up, within a year: a warning the first time (nothing changes), then a 7-day ban, then 30 days, and after that a permanent ban. Serious misuse (pornography, hate, threats) skips the warning: a ban of at least 30 days. An administrator can also ban an account permanently, with a written reason.
- A ban covers the account and the phone the report came from, and stays if the account is deleted. While banned you can read the map and every case and answer on your own cases (still there, fixed or not, withdraw, leave), but you cannot report, tap “me too” on someone else’s case, change a problem type or flag.
- We tell you about a warning, a ban and its length by e-mail, and the report form shows until when. Other removal reasons (duplicate, unclear photo) ban nobody. Staff and seeding volunteers are never banned.
- If you think it is a mistake, write to info@innovatica.ai; an administrator can undo a warning or lift a ban (a permanent one too), and it then does not count.
10. What belongs on the map
Anything in public space that is broken, dirty or dangerous — things, never people: no parking, no neighbours, no noise, no politics. No hunting for the right type: take a photo, AI suggests what it sees, you confirm. By group, with a few examples; the full list is at the end of this page.
Roads and road surface
Pothole in the asphalt · Cluster of potholes · Longitudinal crack · …
Pavements and accessibility
Broken pavement tiles · Missing slabs or cobbles · Uneven or sunken pavement · …
Traffic signs, signals and markings
Damaged or bent traffic sign · Missing traffic sign · Knocked-down sign or post · …
Public transport stops
Broken shelter glass · Damaged shelter · Stop without a shelter · …
Street lighting and power
One street light out · Several street lights out in a row · Unlit stretch of street (no lighting) · …
Water supply and fountains
Water surfacing in the street · Leaking pipe or valve · Water in the supply shaft · …
Sewers, drains and flooding
Missing manhole cover · Cracked or broken manhole cover · Manhole sunk below road level · …
Bins and waste collection
Overflowing bin · Bins not emptied for days · Rubbish around the bin · …
Dumping, litter and dirty streets
Small pile of dumped rubbish · Illegal dump site · Dumped building rubble · …
Graffiti and vandalism
Graffiti on a public wall or building · Offensive or hateful graffiti · Graffiti on a monument · …
Trees
Fallen tree · Fallen tree blocking a road or pavement · Leaning or split tree · …
Parks, playgrounds and sport
Grass not cut · Overgrown weeds · Ragweed · …
Public buildings and structures
Damaged facade of a public building · Facade or plaster falling onto the pavement · Loose roof tiles, gutter or sheet metal · …
Works and excavations
Unguarded excavation or trench · Trench filled but not resurfaced · Site fence down or missing · …
Animals and pests
Dead animal · Injured animal in a public place · Rats or mice · …
Other problem in a public place
The full list of problem types
Roads and road surface
Pothole in the asphalt · Cluster of potholes · Longitudinal crack · Alligator cracking · Sunken or collapsed road surface · Raised or heaved asphalt · Failed road patch · Broken road edge · Eroded gravel or dirt road · Debris, stones or mud on the road · Oil or liquid spill on the road · Snow or ice not cleared from the road · Damaged speed bump · Missing speed bump · Damaged bridge or culvert deck · Damaged bridge railing · Damaged guardrail · Damaged public car park surface · Damaged level crossing
Pavements and accessibility
Broken pavement tiles · Missing slabs or cobbles · Uneven or sunken pavement · Hole in the pavement · Pavement missing or interrupted · Pavement permanently blocked · Damaged kerb · Sunken or dislodged kerb · No dropped kerb at the crossing · Damaged tactile paving · Missing tactile paving at the crossing · Missing ramp at a public building · Damaged or too steep ramp · Barrier for wheelchairs and prams · Damaged or knocked-down bollard · Missing bollard · Ice or snow on the pavement · Damaged public steps · Damaged or missing handrail
Traffic signs, signals and markings
Damaged or bent traffic sign · Missing traffic sign · Knocked-down sign or post · Sign hidden by branches or adverts · Faded or unreadable sign · Stickers or graffiti on a sign · Traffic light not working · Traffic light flashing or stuck · Damaged signal head or pedestrian button · Signal turned away or hidden · Faded road markings · Faded pedestrian crossing · No pedestrian crossing where needed · Damaged traffic mirror · Missing mirror at a blind corner · Missing street name sign · Damaged or unreadable street name sign · Damaged cycle lane · Blocked cycle lane · Unsafe approach to a school or kindergarten
Public transport stops
Broken shelter glass · Damaged shelter · Stop without a shelter · Missing stop sign · Damaged stop sign · Timetable missing or unreadable · Broken bench at the stop · Full or broken bin at the stop · Dirty stop · Unlit stop · Damaged platform or access to the stop · Graffiti or posters on the stop · Damaged bike rack · Damaged taxi rank sign
Street lighting and power
One street light out · Several street lights out in a row · Unlit stretch of street (no lighting) · Street light on in daytime · Flickering street light · Dim street light · Leaning lamp post · Knocked-down lamp post · Rusted or damaged lamp post · Open pole door or exposed wires · Hanging or low cable · Open electrical cabinet · Broken lamp housing or cover · Street light hidden by a tree · Damaged decorative lighting
Water supply and fountains
Water surfacing in the street · Leaking pipe or valve · Water in the supply shaft · Damaged hydrant · Hydrant leaking or left open · Missing hydrant or its cover · Drinking fountain not working · Damaged drinking fountain · Fountain running constantly · Decorative fountain off or dirty · Cloudy or coloured water from the fountain · Damaged water shaft cover · Leaking irrigation · Public well or pump not working
Sewers, drains and flooding
Missing manhole cover · Cracked or broken manhole cover · Manhole sunk below road level · Manhole protruding above road level · Rattling manhole cover · Missing drain grate · Broken drain grate · Blocked drain (leaves, litter) · Drain overflowing · Sewer overflow · Sewer smell · Damaged sewer cover or grating · Standing water after rain · Flooded street · Flooded underpass · Blocked or overgrown ditch · Blocked culvert · Polluted canal, stream or river · Eroded canal or stream bank
Bins and waste collection
Overflowing bin · Bins not emptied for days · Rubbish around the bin · Broken bin (lid, wheels) · Burnt bin · Missing bin · Too few bins for the street · Bin left on the road or pavement · Dirty bin or bin site · Overflowing recycling bin · Damaged recycling bin · Full litter bin · Broken or missing litter bin · Bulky waste by the bins · Garden waste by the bins · Building rubble by the bins
Dumping, litter and dirty streets
Small pile of dumped rubbish · Illegal dump site · Dumped building rubble · Dumped tyres · Hazardous waste (asbestos, oil, chemicals) · Dumped appliances and electronics · Litter in a public place · Litter in a park or on a lawn · Litter in a canal, stream or lake · Broken glass in a public place · Street not cleaned (mud, leaves, sand) · Leaves or cuttings not collected · Burning waste · Fly-posting · Dog mess in a public place
Graffiti and vandalism
Graffiti on a public wall or building · Offensive or hateful graffiti · Graffiti on a monument · Graffiti on a sign · Graffiti on street furniture · Stickers and pasted adverts · Smashed glass on a public object · Vandalised bench or furniture · Vandalised or torn-out sign · Smashed lamp or light · Vandalised playground equipment · Breached or toppled public fence · Damaged monument or plaque · Damaged public art or mural
Trees
Fallen tree · Fallen tree blocking a road or pavement · Leaning or split tree · Broken branch hanging · Fallen branch on a road or path · Branches blocking a road or pavement · Branches hiding a sign, light or lamp · Branches in power lines · Dead tree · Diseased tree or tree pests · Hollow or rotten trunk · Roots lifting the pavement · Stump left behind · Empty tree pit · Damaged or dry young tree · Damaged tree guard or grille · Illegally cut or damaged tree
Parks, playgrounds and sport
Grass not cut · Overgrown weeds · Ragweed · Hedge blocking a path or view · Neglected flower bed · Torn-up or ruined lawn · Damaged park path · Broken bench · Missing bench · Damaged table or pergola · Broken playground equipment · Damaged playground surface · Damaged playground fence or gate · Dirty playground (glass, litter, mess) · Neglected sandpit · Damaged outdoor gym equipment · Damaged sports court surface · Broken hoop, goal or net · Damaged court fence · Park lighting not working · Damaged dog park
Public buildings and structures
Damaged facade of a public building · Facade or plaster falling onto the pavement · Loose roof tiles, gutter or sheet metal · Broken window or door on a public building · Damaged retaining wall · Wall or fence about to collapse · Damaged public fence · Public toilet not working or dirty · Public clock not working · Damaged or unsafe billboard · Abandoned kiosk or shed · Damaged market stall or canopy · Damaged information board or map · Damaged flagpole or mast · Damage at a cemetery (path, fence, tap) · Damaged underpass or footbridge · Damaged public pavilion or canopy
Works and excavations
Unguarded excavation or trench · Trench filled but not resurfaced · Site fence down or missing · Works without signs or lights · Works blocking the pavement with no detour · Abandoned works site · Building material left on public land · Mud from the site on the street · Unsafe scaffolding · Load suspended over public space · Cables or pipes left exposed after works · Temporary plate or cover over a hole · Works raising dust without protection · Open utility shaft or chamber
Animals and pests
Dead animal · Injured animal in a public place · Rats or mice · Mosquito breeding site (stagnant water) · Wasp or hornet nest · Ticks in a park or lawn · Pigeons and droppings on a public object · Wild animal in a built-up area